Refund Policy

This refund policy applies to all transaction orders generated on guardianbikesmall.com. We set up a fair and standardized refund mechanism to fully protect the legitimate shopping rights of every customer, and maintain a safe and secure shopping environment on our e-commerce platform.

guardianbikesmall.com supports a 60-day return window for eligible products. Within the valid period, customers can apply for return and refund for unused, intact and properly preserved goods. We provide free return service to simplify the return process for all shoppers.

After we receive and inspect your returned items and confirm the application is compliant, the refund will be processed within 5 to 10 working days. All refunds on guardianbikesmall.com will be settled in unified USD currency, and returned via the original payment channel automatically.

We do not accept refund applications for goods damaged by human misuse, improper assembly, private modification or man-made damage. Applications beyond the 60-day return period or with incomplete product accessories will not be approved for refund either.